Refund policy

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At Forever Framed, all artwork is custom-made and created specifically to your individual requirements. As each piece is personalised, we do not offer returns, refunds, cancellations, or exchanges for change of mind.

Please ensure that all photographs, artwork instructions, names, dates, colours, sizes, and customisation details are correct before submitting your order. The quality of the finished artwork is based on the information and images provided by the customer.

If your order arrives damaged or you believe there has been an error on our part, please contact us within 7 days of receiving your order and we will work with you to resolve the issue.

If you have any questions before placing your order, please contact us at info@foreverframed.co.nz We are happy to help ensure your order is exactly as you want it before production begins.